Wrapper”>Tom Anderson of Mr. Jobs back in 1997. "Create the customer experience first then make the technology work-work backwards" great quote and worth the 5 minute watch.
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Remember when Jobs returned to Apple? It was 1997, after the failure of the NeXT, and it was not assumed he could affect real change. Even Woz admits he wasn't sure Jobs could fix Apple. In this video Jobs is called out in front of a live audience by a guy who questions Jobs technical understanding and tells Jobs that he doesn't know "what he's talking about." Pretty interesting to watch Steve's response. Saw this from a FastCompany article: http://bit.ly/rkcd7Z
Some thoughts on admitting when you're wrong: I'm big on taking blame and recognizing your own faults. It helps you and others to recognize what you're not good at, and where & how to improve. Sometimes it's hard to admit such things based on where you are in the power structure of a company — admitting you are wrong can get you fired after all. As the CEO of a company, it's perhaps easier to do, though your shareholders and employees might lose faith if you admit you're wrong. Ultimately, I think you're "safe" to admit such things if you can be honest and genuine enough for people to see past your mistakes and understand you're moving in the right direction. To me, perhaps the biggest mistake a leader can make is to act like he or she is infallible. When you do that, it exponentially increases the damage caused by a weakness that may have been pretty small in the first place.
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